Complaints & Suggestions

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

As a patient of the NHS you have the right to:

  • Have your complaint dealt with efficiently
  • Have your complaint properly investigated
  • Be informed of the outcome of your complaint
  • Take your complaint to the Health Services Ombudsman if you are not satisfied with the outcome.

For compliments, suggestions and complaints please complete the complaints form below and email: 

glen.admin@nhs.net

Complaints form for Glen Road M/C

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