Consultations are by appointment only during morning and evening for doctors nurses and all other health care professionals.
All calls are received by the Practice receptionist.
All requests for appointments are triaged by the doctor or the nurse to reduce the waiting time to see the doctor and improve access.
Please help them to help you by giving as much information as possible especially in an emergency.
We would wish to assure you that the rules of confidentiality apply to all of our Practice Staff.
The doctor/nurse after thorough telephone consultation will decide to either give advice on the phone, book an appointment with the nurse or the doctor and if non urgent the appointment is delayed for the following day or later to accommodate patients who need a same day appointment.
Every effort is made to provide a same day appointment for children.
The nature of the General Practice is such that we cannot guarantee you will be seen at the appointment time and you will be informed if the doctor is running late by more than 30 mins.
You can come into the surgery during our opening hours to arrange an appointment
You can now book routine appointments online via Patient Access.
If you don’t have access for online bookings please see one of our reception staff who can provide you with your unique log in details.
Once you have registered to use the online services you will able to book appointments online and order repeat prescriptions as well and access your summary.
The Appointment System
We make every effort to provide an appointment or telephone consultation within 48 hours and emergencies are given a priority through telephone triage.
An SMS is sent to remind the patient of the appointment date and time.
Please cancel the appointment well in advance if you are unable to make it so that someone else could be given the appointment. If you fail to keep your appointment on 3 occasions you will be sent a written reminder.
Please inform the reception if you are late for the appointment. If you are late by more than 10 minutes your appointment may have to be rebooked.